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Most companies offer shipping insurance in case the product is lost or damaged. Some shipping companies will offer refunds or compensation for the damage, but this is up to their discretion. With the quickly separate of the digital devices environment, people are more likely to use their mobile phones, computers, tablets and other digital devices to gather information.

  • A slowly rotating globe shows green arcs traveling from one side of the earth to another.
  • Here, people do not go to the malls to only buy stuff they need or to do shopping.
  • In several studies, perceived value, shopping style, and brand trust are the main factors that affect online consumers’ decisions.

Choose between a single ordering page or a multi-page eCommerce website and then customize your order fulfillment methods. Now you’re ready to add your products or automatically sync them from your Square point-of-sale system and start selling. No monthly fees or startup costs, just pay a processing fee when you make a sale. In the US when the people live a busy life pretty much everyday, going to the mall is not a priority. Furthermore, the branding of shopping malls in the US is different with that in Indonesia as an example. US shopping malls serve a purpose as a shopping destination.

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During the Covid 19 pandemic not only impacted health, but also economic and humanitarian aspects. The shift in the value of people’s needs during the pandemic caused several economic sectors to struggle hard to survive. One onlineshop that has a large enough follower istagram is Nagisshop, where this onlineshop has a special strategy to keep sales and consumers to remain loyal. The uniqueness that is in Nagisshop makes this online shop has increased buyer and follower istagram compared to the previous year. The increase in buyers in 2020 reached more than 300% per day compared to 2019.

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The report also suggests that a website must leave a positive impression on the customers, giving them a reason to come back. However, resent research has proven that sites with higher focus on efficiency, convenience, and personalised services increased the customers motivation to make purchases. Let customers create accounts to track orders and save payment info. Show personalized recommendations to returning customers to encourage purchases.

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However, the existence of many different seals, or seals unfamiliar to consumers, may foil this effort to a certain extent. Online retailers has place much emphasis on customer trust aspect, trust is another way driving customer’s behaviour in digital environment, which can depend on customer’s attitude and expectation. Indeed, the company’s products design or ideas can not met customer’s expectations. Customer’s purchase intention based on rational expectations, and additionally impacts on emotional trust. Moreover, those expectations can be also establish on the product information and revision from others. Online customers must have access to the Internet and a valid method of payment in order to complete a transaction.

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